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Optua Support Services

Location and Contact details

Optua House
Hill View Business Park

Telephone: 01473 836777


Type of organisation

  • Voluntary Sector Service

Descripton of organisation

  • Domiciliary Service
  • Community Based Service

miles (straight line)
miles (approximate road distance)

Entry last updated

Oct 3, 2012

Further Details

Flexible support services including Supported Housing and Domicilliary Care for people with disabilities, including complex cognitve, behavioural and physical needs in Suffolk and surrounding areas.

Optua Support provides a range of flexible community-based support services for people with physical, learning and sensory disabilities and older people. We also have experience in providing specialised support for people with an acquired brain injury.

We have a positive and creative approach to supporting people to have as much independence, control and choice as possible in their lives.

Optua's Support service draws upon the wealth of experience and expertise Optua has in supporting disabled people. We have developed a more innovative, flexible and responsive service which can provide support to more people across a wider area of Suffolk.

Everything we do aims to put the person we're supporting at the centre of the support they receive so it suits their needs and wishes. This may be for just a few hours a week or 24 hours a day.

Services available

ABI Specialist National Regional Local
Community support yes no no yes
Domiciliary Care yes no no yes
Support Workers yes no no yes
Supported Housing yes no no yes
Training (for clients/patients) no no no yes
National = country wide, Regional = offering a service within 150 miles, Local = offering a service within 50 miles

This service adheres to the following Regulatory Frameworks / is affiliated to the following bodies:

CQC Registered (3* excellent service)

Referrals can be made by

GP yes
Consultant yes
Healthcare Professional yes
Self/Advocate/Family yes
Other professional eg Social Care/Case Manager yes

How are services paid for?

yes Publicly funded - free at point of access
Regularly Sometimes Never
NHS yesnono
Social Care Services yesnono
Jointly funded by NHS & Social Care Services yesnono

yes Privately funded (anyone can purchase)

Typical duration that a service is offered

As long as needed.

This Service was mapped by Eastern Region ABI. See HERE for more information

Services available are defined by the following EHIG Rehabilitation Codes

For an explanation of the codings please click here


[Code 75]
Patient description
Medically stable, requiring supportive environment/accommodation, able to actively participate with and benefit from therapy. Will include spectrum of initial severity of injury with a small minority derived from Code 05 category

Residential Care/Supported Housing

Description of rehabilitation input
Retraining and enablement in day-to-day domestic and community-based tasks in a non-hospital, home-like environment, aimed at community re-integration/ inclusion by enhancing independence, wellbeing, & assist return to work/ education. In collaboration with Social Services, neuropsychiatry, voluntary and statutory services. Help for family/carers in supporting the person in these roles, and with identifying statutory support available.


[Code 115]
Patient description
Medically stable. Able to live in the community alone or with others.

Client's home/the community

Description of rehabilitation input
Enablement, support and care to develop social skills, stamina, confidence, attention & leisure pursuits, sorting out benefits, day supervision & respite care. Specific attention paid to Community involvement & integration (further education etc), Personal social development and empowerment and structuring activity towards achieving goals. Includes support that may be purchased with a personal budget.

This service is defined by the NMDS (National Minimum Data Set) codes as:

For an explanation of the NMDS, please click here

No Data for NMDS

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